IT Managed Services

IT services refers to the strategic use of technological and organizational expertise to help companies in the development, management and implementation of new or existing information systems and processes. The IT service sector can be divided into various types of specialized skills which are used to deliver the particular service (construction, design, develop, operate). This service is a strategic necessity, as a large number of companies are involved in providing IT solutions worldwide. IT services are broadly categorized into four main areas: hardware services, software services, networking services and computer systems services.

The main IT service categories are: Hardware support and maintenance, Computer hardware support and maintenance, Network configuration and troubleshooting, Data center operations and planning, Backup systems, Workstation support, Web site design and development, Video game design and development, Software development and maintenance and Wireless solutions. The most important IT support function is maintenance. A company that provides IT service can either specialize in maintenance or offer general maintenance and service support. A company that provides the entire IT service may also provide computer repair or designing, development and customization, web site design and development, data center operations and planning, Customer service and support, e-business solutions and other associated services. Some of the computer support service providers have evolved to a point that they offer all these services under one roof. A lot of IT service providers outsource their basic support functions to third parties.

Most IT companies work with a number of customers who need various types of IT services for their businesses. A common scenario is a company which requires general IT support and is not very tech savvy. Such a company can contact an independent managed support provider who will customize a solution according to its requirement. A hardware vendor who is well versed with the hardware and software specifications and can deliver specific recommendations on the hardware based on the customer’s requirements. This would help the company to make the most of its hardware resources without hampering its IT support operations.

When it comes to IT services, a good company would provide a number of services based on its specific needs. For instance, a company which provides its customers with on demand managed service and is not specific about the solutions delivered should ask for an all-inclusive IT support which would include on demand maintenance, data recovery, software, security, testing, optimization and deployment as well as training and support management. This would give it a better picture of what is required to run its business without any hitches. If the customer supports multiple operating systems and hardware then an in-depth knowledge of these can be helpful. A good managed provider would be able to give the general idea to what the system demands and what are the possible problems and issues which can arise.

In the IT world, there is a big difference between on-demand and remote support. On-demand managed services refers to the provision of IT services, which are usually offered to the user on demand and for a particular period of time or at a very low cost. Remote support services on the other hand refer to the provision of IT services which require installation, configuration and execution to be done by the IT support company which is located out of the area where the client is located. These services are generally availed to companies that need to reconfigure hardware and other networks for example expansion in a data center etc. Remote support services can be acquired on a monthly basis as well as on a per hour basis and most of these providers charge on an hourly basis. A remote service provider who has expert knowledge in various fields including web development, security, networking, software deployment, database administration etc., is preferred by many organizations.

Many a times companies encounter hardware failure, software issues and other network issues which are complex and require expert guidance. A managed services provider can get round to all these issues quickly and also make sure that a temporary fix is put in place. If any issues are left unattended for a long time then they can escalate and put the entire IT infrastructure in jeopardy. Since the entire IT infrastructure consists of many servers, it is always better to consult an experienced managed services provider who will take proper steps to remedy the issue before the system starts down due to lack of support. They also provide solutions to all types of security and network problems.

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